Things to know before your visit: White Oak is a functioning conservation facility devoted to the care and preservation of imperiled species. Thus, we cannot guarantee access or interactions with any specific species during tour or events. Times and days of these tours and events are subject to change. Northeast Florida experiences abrupt changes in weather, especially during the summer months. We make every effort to reschedule experiences prior to predicted inclement weather, but we cannot offer refunds for experiences truncated or otherwise affected by weather. All experiences occur outside across our over 17,000 acres of upland forests and wetlands. Appropriate outdoor clothing, insect repellent, sunscreen, sunglasses, and a refillable water bottle are recommended for all experiences. Photo opportunities abound, so be sure and bring your camera.
Cancellation and refund policies: Guests may cancel reservations and receive a full refund or credit for future use 7 days or more prior to an event or tour date. Refunds are not given if cancellations are made 6 days or less prior to an event or tour. Guests may receive a credit for a future event or tour if they cancel a reservation up to three days prior to the tour or event.
If inclement or severe weather is expected or dangerous road conditions are anticipated, White Oak may cancel or re-schedule an event or tour. All efforts will be made to announce cancellations 24 hours before an event or tour start time. If White Oak cancels an event, guests will be given credit in the amount of the ticket purchase towards a future event or tour.
Guests should check their emails 12 and 24 hours in advance of an event or tour to be aware of possible cancellations.